Buy with confidence
If you are not completely satisfied with your purchase within 7 days from the date of your receipt, please contact us. We will gladly exchange your product. If purchased on www.LufiMalaysia.com – This policy does not cover electrical or physical abuse or damage to the products and they must be in fully working order for the full refund.
Lufi Malaysia Returns & Exchange Policies
When you receive your order, please inspect all packages for items such as devices, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you’ll need it for a return shipment.
If you require any assistance, please send an e-mail and provide the order confirmation number with a brief explanation of your issue.
Returns & Exchange Policies
A return authorization is required for any exchange. Any product shipped to us without a return authorization will be returned back to the customer at his or her expense.
We will issue an exchange as long as the request is made within 7 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: devices, cables, connectors, brackets and owner’s manuals. The merchandise returned will be inspected when it arrives at the warehouse and you will be charged for anything missing.
Note: Errors or oversights when placing orders (wrong model, feature, color, unit of measure [each, single, pair, system]), or mismatched car model are the sole responsibility of the customer who accepts all associated expenses.
To Return or Exchange a Product
To initiate a return, please Contact Us with your Invoice Number and Contact Information.
Our customer service representative will provide you with a Return Authorization Number (RA#) and instructions. Please write the RA# (RA# XXXXXX) in LARGE, BOLD type on the outside of the shipping carton.
Return Authorizations are only valid for 7 days from the date issued. Replacement merchandise will not be reserved for more than 30 days past the issuance of the RA. Merchandise received past the return period may be refused and returned. Notification will be sent to the e-mail and/or billing address you provided should your return not be accepted.
Note: We cannot be responsible for e-mail or mailing addresses that are incorrect, changed, filtered, unread or no longer valid.
WHAT IS NOT COVERED?
This warranty is valid only if the product is purchased from Lufi Malaysia website and used for the purpose for which it was designed. It does not cover:
- Products not purchased from www.LufiMalaysia.com or other website reseller
- Damage due to improper installation and/or subsequent damage to other components.
- Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation.
- Damage through negligence, misuse, accident or abuse.
- Repeated returns for the same damage may be considered abuse.
- Any cost or expense related to the removal or re-installation of product.
- Items previously repaired or modified by any unauthorized repair facility.
- Return shipping on non-defective items.
- Products with tampered or missing bar-code labels.
- Products returned without a Return Merchandise Authorization (RMA) number.
- Freight Damage.
- The cost of shipping product to www.LufiMalaysia.com.
HOW LONG WILL IT TAKE?
Lufi Malaysia strives to maintain a goal of 1 week service for all products returned. Delays may be incurred if lack of replacement inventory or parts is encountered.